McDonald’s to require customers to wear face masks

On Friday, McDonald’s became the latest retailer to require customers to wear masks inside its restaurants.


McDonald’s said in a news release it “will ask all customers to wear face coverings when entering our U.S. restaurants effective August 1,” noting that more than 1 million COVID-19 cases have been recorded in the past two weeks. It said that about 82 percent of its restaurants are in states or locales that require face coverings for customers and workers.

“The latest science suggests droplets have the potential to stay in the air for extended periods of time, increasing the risk of virus spread, especially from asymptomatic carriers. As a result, the most recent guidance from the Centers for Disease Control (CDC) reiterates face coverings are an effective way to prevent the spread of COVID-19,” according to the chain

Employees will receive extra training to handle customers who don’t want to wear a mask.

“Additionally, we will provide training for our restaurant staff to ensure they are prepared to address this new policy in a friendly and positive way. We also will re-share resources for our and our franchisees’ employees who want to revisit de-escalation training,” the firm wrote.

Customers who enter a McDonald’s restaurant without a mask will be offered one, but if they refuse to wear it, they will be asked to stand at another spot away from other presumably mask-wearing customers and will receive their orders there, according to the firm.

In the same announcement, McDonald’s said it will pause reopening dining rooms for another 30 days as COVID-19 case numbers persist.


FILE – This Tuesday, June 28, 2016, file photo shows a McDonald’s sign at one of the company’s restaurants in Miami. On Thursday, March 16, 2017, McDonald’s said it has been notified by Twitter that its account was “compromised” after it appeared to send a message calling Donald Trump “a disgusting excuse of a President.” (AP Photo/Alan Diaz, File)