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Netflix users: Don’t fall for this scam

The Federal Trade Commission (FTC) is warning Netflix users that there are some grinches out there looking to take advantage of everyone’s holiday fun.

Netflix users are being warned not to fall for highly-convincing phishing emails that ask them to update their payment details.

The fake emails claim to be from the streaming giant but are actually from criminals trying to steal customers’ money.

The message says: “We’re having some trouble with your current billing information. We’ll try again, but in the meantime you may want to update your payment details.”

At the end of the message, there is a red button that tells you to “update account now”. The link is to a fake website run by scammers who plan to use the information you enter to hack into your bank account.

The Federal Trade Commission (FTC), a US government agency that deals with consumer protection, issued a warning urging Netflix users not to “take the bait”.


“Scammers use your information to steal your money, your identity or both,” it said. “They also use phishing emails to get access to your computer or network. If you click on a link, they can install ransomware or other programs that can lock you out of your data.”

The FTC had the following recommendations for Netflix users:

  • Check it out. If you have concerns about the email, contact the company directly. Look up its phone number or website to make sure you’re getting the real company, and not a scammer.
  • Take a closer look. Bad grammar and spelling can tip you off to phishing. Other clues: Your name is missing or you don’t even have an account with the company. Listing only an international phone number is also suspicious.
  • Report phishing emails. For Netflix, forward the message to In the UK, you can also report messages to Action Fraud.

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